Shipping and Returns

Shipping information

At Mr. Hydraulic, we understand the importance of timely and reliable shipping. We strive to process and ship your orders as swiftly as possible, ensuring you receive your products in excellent condition. Here's what you need to know about our shipping process:

  • Processing Time: Orders are typically processed within 1-2 business days after payment is received.
  • Shipping Methods: We offer a range of shipping options to suit your needs, including standard, expedited, and overnight shipping. The available methods will be displayed during the checkout process.
  • Shipping Rates: Shipping costs are calculated based on the weight, dimensions, and destination of your order. You can view the shipping costs before finalizing your purchase.
  • Order Tracking: Once your order is shipped, you will receive a confirmation email with a tracking number. This allows you to monitor the progress of your delivery.
  • International Shipping: We offer international shipping to select destinations. Please note that international shipments may be subject to customs duties and taxes, which are the responsibility of the recipient.


Returns & Exchanges

While we strive for utmost satisfaction, we understand that situations may arise where a return or exchange is necessary. Our goal is to make the process as seamless as possible. Here's our returns and exchanges policy:

  • Returns Eligibility: If you're not completely satisfied with your purchase, you may initiate a return within 30 days of receiving your order. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
  • How to Initiate a Return: To initiate a return, please contact our customer service team. They will guide you through the process and provide you with a return authorization number.
  • Return Shipping: The cost of return shipping is the responsibility of the customer unless the return is due to a mistake on our part. We recommend using a trackable shipping method to ensure your return reaches us safely.
  • Refunds and Exchanges: Once we receive your returned item and inspect it, we will process your refund. If you wish to exchange the item for a different product, please indicate this when contacting our customer service team.
  • Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue promptly.

Please note that certain items, such as custom orders, may not be eligible for return or exchange. For more detailed information or assistance with a return or exchange, please don't hesitate to reach out to our customer service team. Your satisfaction is our priority, and we're here to assist you every step of the way.